These Terms & Conditions govern your use of the services provided by ONLINE ISO CONSULTANT, powered by NOVARA INSTITUTE. By accessing our website or using our services, you agree to comply with and be bound by these terms.
1. Services Overview
ONLINE ISO CONSULTANT provides ISO certification consultancy, compliance advisory, documentation support, training, auditing assistance, and related services. We do not directly issue ISO certificates; final certification is provided by accredited certification bodies after proper audit and evaluation.
2. Use of Services
By using our services, you agree:
- To provide accurate and complete information
- Not to misuse or misrepresent our services
- To cooperate during consultation and certification processes
- To comply with applicable laws and regulations
3. No Guarantee of Certification
We provide guidance and support to help organizations meet ISO standards. However, certification approval is solely dependent on external accredited certification bodies and audit results. We do not guarantee certification approval.
4. Payments & Fees
All service fees must be paid as agreed during consultation or service agreement. Fees once paid are non-refundable unless explicitly stated in a written agreement.
5. Client Responsibilities
Clients are responsible for:
- Providing correct business and compliance information
- Maintaining required documentation and records
- Implementing recommended compliance improvements
- Cooperating during audits and assessments
6. Intellectual Property
All content, materials, documentation formats, training resources, and website content are the intellectual property of ONLINE ISO CONSULTANT and may not be copied, reproduced, or distributed without written permission.
7. Limitation of Liability
We are not liable for any direct, indirect, or consequential losses arising from the use of our services, consultation, or guidance. Final compliance and certification outcomes depend on third-party certification bodies.
8. Confidentiality
We respect client confidentiality and ensure that all shared business information is protected. However, we are not responsible for breaches caused by external systems or third-party platforms.
9. Third-Party Services
We may collaborate with accredited certification bodies or external partners. We are not responsible for the actions, policies, or decisions of third-party organizations.
10. Service Modifications
We reserve the right to modify, update, or discontinue any service at any time without prior notice.
11. Communication Consent
By contacting us via website, WhatsApp, email, or phone, you consent to receive communication related to services, updates, and follow-ups.
12. Governing Law
These Terms shall be governed and interpreted in accordance with the laws applicable in India. Any disputes shall fall under the jurisdiction of courts located in Kolkata, West Bengal.
📌 CONTACT INFORMATION
📞 Phone: +91 9330717432
📧 Email: info@onlineisoconsultant.in
📍 Address: 32, Chowringhee Road, Kolkata, WB-700071